Contact Us

Return & Refund Policy

At Xernoo Organics, we take pride in the quality and authenticity of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 30 days of receiving your order.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval status.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Shipping fees are non-refundable.

Non-Returnable Items

  • Customized or personalized products
  • Items marked as final sale
  • Products damaged due to misuse or wear

How to Start a Return

Please contact our support team at Email Us or Call Us with your order number and reason for return. We’ll guide you through the process.